TERMS & CONDITIONS
TERMS & CONDITIONS Trustera
These Terms & Conditions (“Terms”, “General Terms”) apply to the use of this website operated by Trustera. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
SECTION 1 – ONLINE STORE TERMS
1.1 By agreeing to these Terms, you confirm that you are of legal age in your state or province of residence, or that you are of legal age and have granted us permission to allow your minor dependents to use this website.
1.2 You may not use our products for any unlawful or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) while using the Service.
1.3 You must not transmit any worms, viruses, or any code of a destructive nature.
1.4 A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – COMPANY IDENTITY
Company Name: Trustera
Company Registration Number: 96976225
Trade Name: Carter & Lane
VAT Registration Number: NL005241165B09
Customer Service Email: info@carter-lane.com
SECTION 3 – GENERAL CONDITIONS
3.1 We reserve the right to refuse service to anyone, for any reason, at any time.
3.2 You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
SECTION 4 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
4.1 We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon solely for decision-making without consulting more accurate, complete, or timely sources of information. Any reliance on the material is at your own risk.
4.2 This site may contain historical information, which is provided for reference only and is not necessarily current.
4.3 We reserve the right to modify the contents of this site at any time but are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 – CHANGES TO SERVICE & PRICES
5.1 Prices for our products may change without notice.
5.2 We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time and without notice.
5.3 We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
SECTION 6 – PRODUCTS OR SERVICES
6.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject only to return or exchange according to our Return Policy.
6.2 We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate.
6.3 We reserve the right—but are not obligated—to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit quantities of any products or services we offer. All descriptions of products or pricing may be changed at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.
6.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we warrant that any errors in the Service will be corrected.
SECTION 7 – BILLING & ACCOUNT INFORMATION ACCURACY
7.1 We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
7.2 These restrictions may include orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you using the email or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that appear to be placed by resellers, distributors, or wholesalers.
7.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 8 – PRICES
8.1 All prices displayed on the website are exclusive of VAT, import duties, customs clearance fees, and any other local taxes or charges that may apply in the destination country. Since the company does not charge VAT on these sales (see Section 12), the customer is fully responsible for all import charges.
8.2 The company may offer products or services at variable prices depending on fluctuations in the financial markets over which the company has no control. This dependence on market fluctuations, and the fact that indicated prices may be estimates, will be clearly stated in the offer.
8.3 Price increases within 3 months of concluding the contract are only permitted if they result from statutory regulations or provisions.
8.4 Price increases occurring more than 3 months after the contract has been concluded are only permitted if the company has agreed to them, and:
a. they result from statutory regulations or provisions; or
b. the consumer has the right to terminate the contract as of the date on which the price increase takes effect.
SECTION 9 – OPTIONAL TOOLS
9.1 We may provide you with access to third-party tools over which we have no control, monitoring, or input.
9.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
9.3 Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which the tools are provided by the relevant third party.
9.4 We may also offer new services and/or features through the website in the future (including the introduction of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.
SECTION 10 – THIRD-PARTY LINKS
10.1 Certain content, products, and services available via our Service may include materials from third parties.
10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and shall not have any liability for any third-party materials, websites, or any other materials, products, or services of third parties.
10.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review the third party’s policies carefully and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions relating to third-party products should be directed to the third party.
SECTION 11 – USER COMMENTS, FEEDBACK & SUBMISSIONS
11.1 If, at our request, you send certain submissions (such as contest entries) or without a request send creative ideas, suggestions, proposals, plans, or other materials—whether online, by email, postal mail, or otherwise (collectively, “Comments”)—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any Comments you send us in any medium. We are not obligated to:
a. maintain any Comments in confidence;
b. pay compensation for any Comments; or
c. respond to any Comments.
11.2 We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.
11.3 You agree that your Comments will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other proprietary rights. You also agree that your Comments will not contain unlawful, abusive, or obscene material, nor any computer virus or other malware that could affect the operation of the Service or related websites. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Comments. You alone are responsible for your Comments and their accuracy.
11.4 We assume no responsibility and accept no liability for any Comments posted by you or any third party.
SECTION 12 – VAT & IMPORT COSTS
12.1 Shipping Environment: The customer acknowledges that all goods ordered through this website are shipped directly from a third-party supplier located outside the European Union (EU) and the United Kingdom (UK). The goods do not pass through the company’s commercial flow within the EU or UK.
12.2 Place of Supply & VAT Exemption:
In accordance with applicable VAT legislation (including Articles 32–33 of EU Directive 2006/112/EC and corresponding national provisions such as Article 5.1 of the Dutch VAT Act 1968), the place of supply for VAT purposes is the country where transport begins (i.e., outside the EU/UK). Therefore, no VAT is charged on these sales by the company. All displayed prices are VAT-exclusive and import-duty-exclusive.
12.3 Customer as Importer:
The customer acts as the importer of record in the destination country and is fully responsible for complying with all import requirements.
12.4 Customer Responsibility for Import Costs:
The customer expressly acknowledges and agrees that they are solely responsible for declaring and paying all applicable import costs upon arrival of the goods in the destination country, including but not limited to:
a. Import VAT at the applicable rate;
b. Customs duties, levies, or taxes;
c. Customs clearance fees, brokerage fees, or administrative charges imposed by customs authorities or postal/courier companies.
These costs are typically collected from the customer by the delivering postal or courier service prior to or at the time of delivery. The company is not involved in determining or collecting these import charges.
12.5 Company Liability for Import Costs or Delays:
The company is not liable for any import VAT, customs duties, taxes, delays, seizures, or failed deliveries arising from the customer’s failure to comply with regulations. By placing an order, the customer accepts these terms and releases the company from all related claims or costs.
SECTION 13 – ERRORS, INACCURACIES & OMISSIONS
13.1 Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability.
13.2 We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time and without prior notice (including after you have submitted your order).
13.3 We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.
SECTION 14 – PROHIBITED USES
14.1 In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
a) for any unlawful purpose;
b) to solicit others to perform or participate in unlawful acts;
c) to violate international, federal, provincial, or state regulations, rules, laws, or local ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) to submit false or misleading information;
g) to upload or transmit viruses or malware that may be used to affect the functionality or operation of the Service, related websites, or the internet;
h) to collect or track the personal information of others;
i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
j) for any obscene or immoral purpose; or
k) to interfere with or circumvent the security features of the Service, related websites, other websites, or the internet.
14.2 We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
15.1 We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
15.2 We reserve the right to remove the Service for indefinite periods or to cancel the Service at any time, without notice.
15.3 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided (except where expressly stated otherwise) “as is” and “as available”, without any representation, warranty, or condition of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
15.4 In no case shall we, Carter & Lane, or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any part of the Service or any products procured through the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
If some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states our liability shall be limited to the maximum extent permitted by law.
SECTION 16 – RETURN POLICY
16.1 The customer has the right to return the product within 14 days of receipt in accordance with applicable consumer protection legislation. The customer bears all costs related to return shipping. The product must be returned directly to the supplier.
Note: Returns are sent to our international warehouse located outside Sweden. Return instructions and address will be sent by email after contacting customer service.
16.2 Trustera is not responsible or liable for any costs related to the return shipment of the product. The customer agrees to hold Trustera harmless from all expenses or liabilities related to the return process.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Carter & Lane, along with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, and service providers, from any claim or demand, including reasonable attorneys’ fees, arising from:
a) your use of the Service or any products purchased through the Service;
b) your breach of these Terms;
c) your violation of any third-party rights, including intellectual property rights;
d) your negligence or unlawful conduct that harms us or our partners.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such finding shall not affect the validity or enforceability of the remaining provisions.
SECTION 19 – TERMINATION
19.1 The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.
19.2 These Terms shall remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our website.
19.3 If, in our sole judgment, you fail to comply with any provision of these Terms, we may terminate this agreement at any time without prior notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).
SECTION 20 – ENTIRE AGREEMENT
20.1 Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
20.2 These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including previous versions of the Terms).
20.3 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. This means that if any provision is unclear, it shall be interpreted reasonably and in favor of the company.
SECTION 21 – GOVERNING LAW
These Terms and any separate agreements whereby we provide Services to you shall be governed by and interpreted in accordance with the laws of the Netherlands.
ARTICLE 22 – PRECEDENCE OF THESE TERMS OVER COUNTERPARTY CONDITIONS
These Terms & Conditions take precedence over any terms and conditions from the counterparty, including those stated in orders, invoices, or other documents issued by the counterparty. Any conditions that conflict with or deviate from these Terms are expressly rejected unless approved by us in writing.
ARTICLE 23 – PRECEDENCE OF THE CONTRACT
If there are any contradictions or inconsistencies between the provisions of these Terms and those of a specific contract between the customer and the company, the provisions of the specific contract shall prevail. Conflicting provisions in these Terms shall not apply in such cases.
SECTION 24 – CHANGES TO THE TERMS
24.1 You may review the most current version of these Terms at any time on this page.
24.2 We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes.
24.3 Your continued use of or access to our website or the Service after any changes to these Terms are posted constitutes acceptance of those changes.